The best way you can reach us is via email. Please use our "Contact Us" page and we will get back to you within 24 hours.

Order processing is within 24-48 hours. We don’t process and ship on the same day. This delay is due to us waiting for payments to clear and also just in case you realize you gave us a wrong address you will be able to contact us to fix it. We generally process orders in 1-2 business days. For example, an order placed on Tuesday will be shipped Wednesday or Thursday.

Yes we ship worldwide. Once you add your products to the cart, you will be able to select your address and country.

Please contact shop@jirano.com

We have the ingredient list on each product under the description.
PARABEN FREE
NO ANIMAL TESTING
NO MINERAL/SYNTHETIC OILS
NO SYNTHETIC FRAGRANCE/SYNTHETIC OILS
NO SYNTHETIC FRAGRANCESFRAGRANCES

We don’t. Here is why: If you apply something topically (to your skin), your body absorbs it into the bloodstream. Parabenes may partially, or completely, alter the natural state of your body; there have been studies that link parabenes to serious health concerns. We have decided not to take any chances and have taken a precautionary highway that doesn’t lead to using products that have already shown traces of harming your body. So our focus is on formulations that contain natural ingredients that will nourish your hair, and skin, with the added benefits of minerals and vitamins. Plus, we like to test the product on ourselves so we don’t want to harm ourselves either.

You certainly can. Our products are formulated to moisturize, and tame, dry and frizzy hair. Look at the products descriptions to see which one suits your hair needs. We are constantly working to produce products designed for all types of curly hair including wavy, kinky afro type hair, cupid curl and kinky curls.

Yes. We are happy when you’re happy so, we are pleased to offer a Satisfaction Guaranteed Return Policy of 30 days. Our products have remarkably low return rates and we are proud of the high quality of ingredients that we offer. With that said, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges. Keep in mind that shipping and delivery charges are non- refundable. If you were offered “Free Shipping” our cost to ship, and package, the product will be deducted from the refund.

Please remember that you must first contact us via EMAIL within our 30-day return timeline. We are then able to give you an RMA (Return Merchandise Authorization). A copy of your invoice must accompany all returns. With the RMA, we will give you the return address that you will use to ship the item back.

You are responsible for all return shipping costs and we highly recommend that you send your return with a tracking number as we won’t be responsible for lost returns. Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned back to you.

There are 30 days of the return period; once we receive your return, we will provide the full refund. Shipping charges not included in the refunds..

Yes. FREE Shipping on orders of $150+ (US + rest of Canadian Provinces).   FREE Shipping on orders of $100 + (Ontario & Quebec.)